Notice of Data Security Incident

Moore Holding Company and Moore Engineering, Inc. (collectively, “Moore”) 

Provides Notice of Data Security Incident 

January 15, 2024 – Moore Holding Company and Moore Engineering, Inc. (collectively, “Moore”) is announcing a recent data security incident that may involve personal information of certain individuals.  To date, we are not aware of any misuse of personal information as a result of this incident.  Nevertheless, Moore is providing notice of this incident to potentially impacted individuals out of an abundance of caution. 

What Happened? On March 21, 2023, Moore detected suspicious activity related to certain systems within its environment.  We took steps to secure the environment and launched an investigation to determine the nature and scope of the incident.  On April 4, 2023, the investigation determined that certain computer systems were subject to unauthorized access between March 20, 2023, and March 21, 2023, and that certain files stored on accessed computer systems were acquired by an unknown third party without authorization. 

What Information was Involved?  Moore began a diligent and comprehensive review of relevant systems to determine the information that may have been impacted.  We determined that certain documents containing personal information related to certain individuals were stored on the impacted systems.  On November 11, 2023, we completed the review and determined that the impacted systems may contain the following types of personal information: name, Social Security number, driver’s license or state identification number, date of birth, financial account information, electronic/digital signature, medical treatment or diagnosis information, and health insurance information.  The information identified for each individual varies. 

What is Moore Doing?  Moore takes this incident and the security of information within our care very seriously.  Upon discovery of this incident, we immediately launched an in-depth investigation to determine the full nature and scope of this incident, assess the security of relevant systems, and notify potentially affected individuals.  Our response included, reviewing the contents of the potentially accessible systems to determine whether they contained personal information and reviewing internal systems to identify contact information for purposes of providing notice to potentially affected individuals.  As part of our ongoing commitment to the privacy of information in our care, we are reviewing our existing security policies and procedures, and we are working to implement additional security measures to further protect against similar incidents in the future.  We also notified state regulators, as required. 

For More Information.  Moore has established a dedicated call center for individuals to contact with questions or concerns.  If you have any questions regarding this incident, please contact us at 833-420-2884, Monday through Friday from 8 am – 8 pm CST, excluding U.S. holidays.  We sincerely apologize that this incident occurred and remain committed to safeguarding the privacy and security of information we collect. 

What are general steps I can take to help protect my information? 

Under U.S. law, a consumer is entitled to one free credit report annually from each of the three major credit reporting bureaus, Equifax, Experian, and TransUnion.  To order a free credit report, visit www.annualcreditreport.com or call, toll-free, 1-877-322-8228.  Consumers may also directly contact the three major credit reporting bureaus listed below to request a free copy of their credit report. 

Consumers have the right to place an initial or extended “fraud alert” on a credit file at no cost.  An initial fraud alert is a one-year alert that is placed on a consumer’s credit file.  Upon seeing a fraud alert display on a consumer’s credit file, a business is required to take steps to verify the consumer’s identity before extending new credit.  If consumers are the victim of identity theft, they are entitled to an extended fraud alert, which is a fraud alert lasting seven years.  Should consumers wish to place a fraud alert, please contact any of the three major credit reporting bureaus listed below. 

As an alternative to a fraud alert, consumers have the right to place a “credit freeze” on a credit report, which will prohibit a credit bureau from releasing information in the credit report without the consumer’s express authorization.  The credit freeze is designed to prevent credit, loans, and services from being approved in a consumer’s name without consent.  However, consumers should be aware that using a credit freeze to take control over who gets access to the personal and financial information in their credit report may delay, interfere with, or prohibit the timely approval of any subsequent request or application they make regarding a new loan, credit, mortgage, or any other account involving the extension of credit.  Pursuant to federal law, consumers cannot be charged to place or lift a credit freeze on their credit report.  To request a credit freeze, individuals may need to provide some or all of the following information: 

  1. Full name (including middle initial as well as Jr., Sr., II, III, etc.); 
  2. Social Security number; 
  3. Date of birth; 
  4. Addresses for the prior two to five years; 
  5. Proof of current address, such as a current utility bill or telephone bill; 
  6. A legible photocopy of a government-issued identification card (state driver’s license or ID card, etc.); and 
  7. A copy of either the police report, investigative report, or complaint to a law enforcement agency concerning identity theft if they are a victim of identity theft. 

Should consumers wish to place a credit freeze or fraud alert, please contact the three major credit reporting bureaus listed below: 

Equifax Experian TransUnion 
https://www.equifax.com/personal/credit-report-services/ https://www.experian.com/help/ https://www.transunion.com/credit-help 
1-888-298-0045 1-888-397-3742 1-800-916-8800 
Equifax Fraud Alert, P.O. Box 105069 Atlanta, GA 30348-5069 Experian Fraud Alert, P.O. Box 9554, Allen, TX 75013 TransUnion Fraud Alert, P.O. Box 2000, Chester, PA 19016 
Equifax Credit Freeze, P.O. Box 105788 Atlanta, GA 30348-5788 Experian Credit Freeze, P.O. Box 9554, Allen, TX 75013 TransUnion Credit Freeze, P.O. Box 160, Woodlyn, PA 19094 

Consumers may further educate themselves regarding identity theft, fraud alerts, credit freezes, and the steps they can take to protect your personal information by contacting the consumer reporting bureaus, the Federal Trade Commission, or their state Attorney General.  The Federal Trade Commission may be reached at: 600 Pennsylvania Avenue NW, Washington, D.C. 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261.  The Federal Trade Commission also encourages those who discover that their information has been misused to file a complaint with them.  Consumers can obtain further information on how to file such a complaint by way of the contact information listed above.  Consumers have the right to file a police report if they ever experience identity theft or fraud.  Please note that in order to file a report with law enforcement for identity theft, consumers will likely need to provide some proof that they have been a victim.  Instances of known or suspected identity theft should also be reported to law enforcement and the relevant state Attorney General.  This notice has not been delayed by law enforcement. 

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